Returns window
You can return most items within 7 days of delivery if they are unused, in their original packaging and with all tags, seals and accessories.
Items we cannot accept
- Opened personal care, beauty, fragrance and hygiene products
- Food, grocery and health supplements
- Underwear, swimwear and pierced jewellery
- Products marked "non-returnable" on the product page
- Gift cards
How to start a return
Email info@sdkuae.com or use the Contact page with your order number and the reason for the return. We will reply within one working day to confirm the return and arrange collection, or tell you where to drop it off.
Refunds
Once we receive and check your return, we refund the item price within 7 working days. Card payments go back to the original card; your bank may take up to 14 days to show it. Cash on delivery orders are refunded by bank transfer to an account in your name. Delivery and cash-on-delivery fees are refunded only if the item was faulty or incorrect.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery with your order number and photos. We will collect it free of charge and send a replacement or a full refund, including delivery charges. This does not affect your rights under UAE consumer protection law.
Exchanges
For a different size or colour, return the item and place a new order, so you get the new item as quickly as possible.